Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.
-
Job Type:
Full-Time -
Job Level:
Entry to Senior -
Travel:
Varies -
Salary:
Competitive -
Responsibilities
Job Description Summary
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
About the role
Reporting to the Laboratory Informatics Specialist Team Lead, the EMEA Lab Auto Informatics Specialist works in team with other BD stakeholders and is responsible for delivering product expertise for Network Configuration and Computer Infrastructure for the implementation of our Lab Auto solutions at customer site, troubleshooting for Middleware solutions, Information Systems Integration and roll out BD Remote Support tools.
As LAIS, you will be working closely with Workflow & Customer Solutions Team IDS and IDS Lab Automation Project Managers Team to provide our customers with the best user experience.
As subject matter expert, you will provide regional support to customers. You will work with country teams to successfully deploy competencies in implementation and post-sales support processes. As such, you are expected to work directly with customers, local Informatics Specialists, Field Service Engineers, Application Specialists, Commercial teams and the Global Service and Marketing organizations.
Main responsibilities will include:
Support the implementation of the BD Lab Automation at customers as trusted advisor of the Microbiology laboratory.
Collaborate with the Project Managers, Field Service Engineers, Sales and Clinical Solutions team and other members of the informatics team to complete comprehensive project plans for implementation.
Configuration of BD Lab Automation Data Management Solution at the customer, including the Lead implementation of LIS connectivity and customization of the software to the customer’s existing and unique laboratory setting/system.
Lead IT Server installations, handle and respond sharply to direct support requests from customers, local teams and Project Managers, working together with regional and local teams, customers and employees to solve technical issues related to BD’s middleware installations.
Assist the Regional, Global Support, R&D, Quality and Regulatory departments to resolve root cause of product issues and provide feedback on product design and performance, driving product improvements.
Identify, through interaction with Regional teams and customers, product improvement needs, performance issues and key concerns, communicate to European marketing teams as part of the regional VOC for global teams.
Ensure that Field Corrective Actions are accurately implemented.
Roll out new product releases, update or any new version of BD middleware solution.
Perform other tasks as requested, in support of the advancement of the middleware platform development and deployment in the region, in coordination with regional marketing and Regional teams.
About you
Degree or equivalent experience in Computer Sciences/Networking/Technical, demonstrable knowledge and experience.
Excellent customer focus and problem-solving skills, flexible and proactive attitude towards changing priorities and multiple workstreams.
Minimum three years’ experience in a field-based support role, preferably with experience in Flow Cytometry, Microbiology, Molecular Diagnostics or BD medical devices. Specifically, experience supporting middleware solutions in hospital or laboratory IT environment. Experience as a 3rd line support engineer is a plus.
Good interpersonal and communication skills, willingness and ability to communicate at multiple levels within customers and the BD organization.
Proficient in spoken and written French and English.
Experienced knowledge of information systems, including computer hardware, Operating System configuration, network design and troubleshooting and virtualization technologies.
Information security experience.
Knowledge of SQL Server installations and troubleshooting, SQL queries.
High level of experience with connectivity to LIS systems (ASTM, HL7, interfacing projects).
Knowledge of Remote Systems Management and Support solutions.
Knowledge of IIS and web-based applications installation and troubleshooting.
Confirmed customer project management skills.
Self-starter, willing to take on regional initiatives and drive them independently to completion.
Willing to travel within EMEA (up to 60%).
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
BD (Becton, Dickinson and Company) is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. Headquartered in the United States, BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues.
To learn more about BD visit: https://bd.com/careers
Required Skills
Optional Skills
.
Primary Work Location
FRA Le Pont-de-Claix CedexAdditional Locations
CHE Eysins - Business Park Terre-BonneWork Shift
Success Profile
What makes a successful Sales Professional at BD? Check out the top traits we’re looking for and see if you have the right mix.
- Ambitious
- Collaborative
- Goal-oriented
- Persuasive
- Results-driven
- Self-starter
Advancing the world of health™
BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.