Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.
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Job Type:
Full-Time -
Job Level:
Entry to Senior -
Travel:
Varies -
Salary:
Competitive -
Responsibilities
Job Description Summary
The Technical Field Customer Support will support our vision to become the partner of choice for customer focused solutions by performing high quality plannable services such as preventative maintenance, installations and upgradesDeliver technical support and preventative maintenance on the assigned BD instruments and systems within the assigned region in order to guarantee customer satisfaction through an outstanding service and mastery of reported incidents and requests of the customer. Demonstrate continuous & versatile learning, attending ongoing technical training to become proficient on relevant platforms in your region.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Main responsibilities will include:
On site support operational Excellence
Perform local technical support on the assigned BD technical support related instruments and systems as agreed in the customer service level agreements, such as installations, deinstallations, relocations, certifications (IQ & OQ), repairs
Handle problems, in an independent way
Remote support, diagnostics & troubleshooting
Investigate, diagnose, troubleshoot and support the customer remotely for technical problems reported by the customer on BD Technical support related instruments and systems that are not supported by the help desk.
Work with dispatch function to prepare & schedule appropriate field visit should a remote solution be unobtainable
Field corrective actions & preventive maintenance
Prioritize, plan and execute field corrective actions, upgrades and actions for preventive maintenance on all BD technical support related instruments and systems according to the regulatory instructions and mandatory procedures within the predefined timeframe to ensure business continuity for the customer.
Pre-installation
Functional administrative reporting
Maintenance of car stock
Follow local procedure to bring up technical challenges that cannot be resolved.
Be prepared to retain ownership of escalated issues to deliver the potential solution once advised.
Quality compliance Align with all quality, ISO, GMP and safety regulations as required by the organization and with the Service levels as agreed with the customer in order to always deliver an outstanding quality.
About you
Good level of English – A2 or B1
High School/Diploma or Bachelor's degree in electronic or electrical technology or biotechnology certification
High motivation
Availability to travel 100% of your time.
Two or more years of experience in the Technical Service of Medical Device Companies.
Instrumentation Blood Analysis (Liquids) experience would be an asset.
Remote support, diagnostics & troubleshooting
Field corrective actions & preventive maintenance, Devices Installation
Functional administrative reporting
Quality compliance
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Required Skills
Optional Skills
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Primary Work Location
ITA Milano - Via Enrico CialdiniAdditional Locations
Work Shift
Success Profile
What makes a successful Sales Professional at BD? Check out the top traits we’re looking for and see if you have the right mix.
- Ambitious
- Collaborative
- Goal-oriented
- Persuasive
- Results-driven
- Self-starter
Advancing the world of health™
BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.