Job Description Summary

Job Description

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We have a current need for a Field Escalation Specialist.

Accountabilities of The BD Alaris Field Escalation Specialist Role:

• Provide remote and on-site technical support for BD Alaris and systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements
• Respond to, evaluate, and prioritize internal customer concern, including advancing issues to the team supervisor
• Demonstrate sophisticated proficiency and an appropriate ability to tackle hardware and software problems within the BD Alaris Product Suite
• Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, and calibration
• Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required
• Continue training and self-development to learn the products and applications of the company for success in the role, advance skills, and attend management approved seminars and training sessions
• Maintain company assets (car, tools, and inventories) securely and in working order
• Possess and maintain a confirmed understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting

Qualifications for the BD Alaris Field Escalation Specialist Role:

• Associate Degree preferred in Healthcare Technology or 3-5 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
• 24x7 on-call experience in a customer-facing/field service environment, required
• Good mechanical, computer, verbal, written, and time management skills, required Computer electronics, Windows OS, network experience, required Customer Support Certification
• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
• Must be able to work within defined processes and methodologies with minimal degree of supervision
• Must possess and maintain a valid driver's license and meet BD's auto safety standards.
• Lifting requirements - Ability to lift 70 lb. objects from the floor to chest level.
• Hand Powered Tools - Ability to operate powered drills, powered screw drivers, and other powered tools
• Manual Tool Manipulation - Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly over the course of an 8-to-10-hour day.
• Ability to sit, kneel, squat, bend, and stand repeatedly in an 8–10-hour period to assemble and repair instrument suites.
• Ability to push and pull heavy objects (on casters).
• Ability to perform fine motor tasks while reaching over the course of an 8–10-hour day.
• Ability to carry a 40 lb. pack on your back or shoulder for up to 1 hour. 
• Ability to drive distances of up to 6 hours, and in adverse weather conditions.
• Able to climb portable ladders and step stools.  
• May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and medical evaluation.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture.  We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

Salary Range Information