English & German Customer Service Specialist
Job Description Summary
BD recently completed the acquisition of the Edwards Critical Care business. This position is part of the Critical Care division, and as such, will become a part of the BD organization in the future. BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. If you are invited to interview for this position, a recruiter will provide further details about this exciting transition. Learn more about BD at bd.comJob Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Areas of responsibilities:
Order Management
- Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
- Based on customer request checking the availability of the inventory
- Follow up with the customer
- Backorder reporting
- Processing the orders of consignment stock
- Credit order management
- Participation international regional projects aiming to improve the quality of service and effectiveness of customer service department
Complaint management
- Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
- Additional office duties such as archiving and categorizing relevant documents
- Geographic span of control: DACH + Poland
Your Profile:
- H.S. Diploma or equivalent and previous related experience required
- Bachelor's Degree Preferred
- Fluent German and English
- Proven expertise including usage of MS Office Suite
- Advanced computer knowledge
- Excellent written and verbal communication skills and interpersonal relationship skills
- Excellent problem-solving and critical thinking skills
- Multitasking skills
- Good organizational skills
- Willingness to travel extensively
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Primary Work Location
POL Warsaw - ul. OsmanskaAdditional Locations
Work Shift
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"Purpose driven company where associates work every day to make healthcare better. A lot of great initiatives going on to make BD the best MedTech company in the world."
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