Job Description Summary

As part of a dynamic team, the Order to Cash Specialist would be responsible for the order to cash process dedicated for the BD Cato, building a strong relationship Cato related stakeholders. The OTC Specialist can be exposed to multilingual BD Cato order or service claim handling and administrative activities, depending on internal demand and customer needs. OTC Specialist should always look for improvements and efficiencies.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Primary role responsibilities:

Customer Facing

• Ensures that the customer expectations are managed and satisfaction level is kept high
• First and/or second point of contact for receiving BD Cato orders from customers and from remote Customer Care and Sales teams
• Handles BD Cato orders by ensuring a prompt and accurate data collection and verification, validating in an efficient manner in line with internal processes
• Spots & actively reports unusual events captured during customer claims and BD Cato orders handling.

Administrative work

• Ensures all documents/reports are forwarded to the appropriate stakeholders
• Ensures all administrative tasks are completed upon supervisor’s request
• Processes invoices and credit notes in line with policies
• Handles product returns and replacements in line with policies
• Issues order confirmations to the BD Cato Stakeholders upon reception of purchase order from Customers
• Enters new orders into Cato Orderbook
• Issues invoices for BD Cato items in LOTS (BDBEN4) after receiving confirmation from the GCS team
• Updates SFDC stages connected with the OTC process (order received, and revenue recognized)
• Manages customers’ requests and complaints related to invoices (project and maintenance invoicing)
• Issues invoices for service contracts (yearly renewal) with guidance from GSC team
• Provides GCS team access to all invoices

Performance

• Works in line with defined Service Level Agreements and accurately uses systems
• Works efficiently to reach department objectives
• Ensures a high quality of customer servicing in oral/written interactions

About you

• University degree and/or relevant internal experience
• Relevant experience in vendor relationship management, Customer Service and/or Supply Chain
• Perfect command of English. German is a plus
• Good knowledge of all MS Office tools, other systems (ideally SFDC and LOTS)
• Experience in working in multi-cultural environment
• Strong customer orientation and problem-solving skills
• Flexible attitude and ability to handle changing priorities
• Handles large volumes of work efficiently
• Acts timely and appropriately on issues
• Continues to perform effectively and efficiently despite time pressure and/or large volumes of work
• Asks questions in case of insufficient information
• Detail orientated and analytical
• Knowledge of e-mail application
• Excellent communication skills with the ability to communicate at all levels

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift