Job Description Summary

The role of the TGS Delivery OCM & Digital Experience Analyst will act as a partner for the Infrastructure, Engineering, Operations, and Services (IEOS) and Engineering Digital Applications & Architecture (EDAA) teams to drive and deliver the change management of end user programs and initiatives.

The analyst will be an enabler in supporting development of an overall user experience strategy, identifying focus areas for improvement, and influencing IT and services teams to consider and prioritize the end user experience in solutions delivered. The Specialist will also lead deployment of portions of the strategy, leveraging excellent communication and organizational skills to engage and motivate teams to think bigger and better in keeping the user in mind, while also driving tasks through to completion.

Additionally, the analyst will work closely with the leadership team to understand program and project goals from an OCM standpoint and provide proactive project communication updates to both technology and business leadership. This includes ensuring that all stakeholders are informed about project progress, challenges, and successes. The analyst will be in a highly visible role that will work in close partnership with the TGS technology teams that provide solutions for BD. This is a great opportunity for an analyst who is passionate about the benefits that a user experience perspective can bring in driving tool adoption and influence the ways of working of a global organization.

This position reports to the Associate Director of Digital Literacy & Strategy.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

P3-12296

Primary responsibilities will include:

• Strategy Support:

  • Connect with TGS Delivery teams (EDAA & IEOS) to develop an understanding of strategies, short- and long-term roadmaps, key projects, and end user programs.

  • Provide support on the creation of materials including Town Halls, Strategy Decks, and stakeholder meetings.   

• Change Management:

  • Develop and implement change management strategies and plans for technology projects, such as new systems, platforms, or applications

  • Conduct team member analysis, impact assessment, and readiness surveys to identify the needs and concerns of end users and other groups affected by technology changes

  • Support the design and delivery of communication, training, and engagement activities to raise awareness, build skills, and foster adoption of new technology solutions

• Value Realization & Storytelling:

  • Lead all aspects of organizational change initiatives and generate reports on key measurements, such as user contentment, usage, and benefits accomplished.

  • Measure and communicate value realized on a periodic basis through defined and agreed upon metrics and supporting analysis

  • Translate technical concepts into visual storytelling that can be relevant to different audiences and groups

• Digital Experience

  • Support development of an overall end user experience strategy, including entry points to receiving services, usability of core tools and services, and the approach of teams in providing services and support directly to users. All with the aim of providing a memorable user experience and increasing adoption

  • Implement creative strategies and tactics to further engagement within TGS and globally across BD

Qualifications

The ideal candidate will bring a combination of excellent written and oral communication skills, a passion for the end user and technology usability, execution experience, business and technology experience, exceptional relationship building skills and solution-oriented mentality.

In addition, this person should also possess:

• 3+ years of experience in a business including work in one or more of the following areas: IT, communications and change, end user and collaboration technology

• Ability to communicate complex business / technical challenges in a simplified manner

• Excellent written and oral communication skills

• Highly collaborative work style which includes working effectively across all organizational levels

• Experience with technology change management and user adoption. Passion for bringing an end user mentality to technology deployments.

• Mindful of user experience principles and an innovative problem solver to build engagement campaigns & initiatives

Education

Bachelor’s degree in business, communications, technology, or a related field is strongly preferred. Associates Degree minimum required.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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Required Skills

Optional Skills

Business Analysis, Change Management, Digital Technology

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Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

Work Shift