Job Description Summary

TGS Business Partner assigned to MMS Commercial and Customer Experience.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The role of the Business Analyst, Medication Management Solutions (MMS) is responsible for analyzing business demand as well as the delivery of Technology & Global Services (TGS) solutions for MMS Commercial and Customer Experience. This individual will work with a team of business partners to conduct analysis, prepare appropriate solution direction and deliver the work. Above all, this individual will be required to collaborate with internal and external experts to ensure that business priorities are shaped, prioritized, and delivered. This is a great opportunity for someone to partner in bringing the appropriate technology, process, and workplace solutions together as they contribute to the MMS agenda. 

This position reports directly to the Sr. Analyst Medication Management Solutions, Commercial Business Partner, United States and will serve on the US Medical Segment Business Partner team.

JOB RESPONSIBILITIES

Collaborate with MMS business teams, SMEs, and TGS teams to complete tasks supporting business goals. Primary responsibilities will include:

• Earn value-adding, partner relationship maturity for yourself and for the entire TGS function

• Support identification and definition of new opportunities to use technology and/or process re-design to advance business strategies that directly contribute to driving revenue growth, cost optimization and/or risk mitigation and compliance.

• Align to strategies for optimal deployment and adoption of new technology capabilities, services, and solutions across the business and/or the end-customers.

• Advocate for the business within TGS, and advocate for TGS within the business… act as a representative and accountable party for TGS services across business partners

• Work with other TGS business partner teams and external partner teams to define, document, analyze and prioritize existing and emerging business requirements

• Complete the projects/improvements/deliverables needed to implement technology, processes, or services to meet business requirements including the documentation, testing and implementation

• Work with and facilitate TGS’ partner teams to ensure delivery provides the desired outcomes

• Work with other TGS Business Partners and TGS’ Core Areas of Delivery to ensure that solutions are not siloed and that they are informed by, and are integrated with, BD’s enterprise roadmaps

• Lead projects and report progress, ensuring clear and timely communication, analysis of impact, readiness and efficiency assessment, cutover and launch support. This includes handling critical issue and mitigating risk

• Measure and communicate value realized on a periodic basis through defined and agreed upon metrics and supporting analysis

REQUIRED QUALIFICATIONS & EXPERIENCE

The ideal candidate will possess a mix of strategic knowledge, business and technology expertise, positive relationship building skills, and a proactive approach. In addition, this person should also possess:

• 5+ years of experience in a business including work in one or more of the following technology areas: sales, marketing, customer service, manufacturing, quality and product development processes and operations within a Medical Device, FDA regulated environment.

• Salesforce Service Cloud (ServiceMAX (easily transfer knowledge)), Oracle CPQ, SAP ECC/S4 HANA – Understand end to end processes that use these technologies

• Experience in system development life cycle documentation, testing and release cycle protocols including business requirements documentation, test scenarios/data/execution, cutover, hypercare, project planning and status reporting

• Proficiency in project management basics: charter, case development, project management plan and schedule, collaborator management, communication planning, risk/issue management, status reporting and running team calls

• Ability to communicate complex business / technical challenges in a simplified manner

• Basic experience and knowledge of organizational change principles and methodologies

• Ability to influence change using positive and collaborative methods

• Highly collaborative work style which includes working effectively across all organizational levels

• Experience working in a highly matrixed organization and in overcoming ambiguity

• Leading by example, mentoring, and motivating others all around you

• Analytical, evaluative, and problem-solving abilities

• Excellent judgment and decision-making

• Able to align and work with diverse regional collaborators

• Strong humility, listening, creativity, and negotiation skills

• Accept ownership and accountability

Education Requirements

• Bachelor’s degree required, Business or IT related field is strongly preferred.  

Preferred Qualifications

• Education certificate in project or process methodology is a plus (IE: PMP Certification)

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

Required Skills

Analytical Thinking, Business Strategies, Prioritization, Teamwork

Optional Skills

Accountability, Communication, Relationship Building

.

Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

Work Shift

NA (United States of America)

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$114,600.00 - $189,100.00 USD Annual