Job ID R-485070 Date posted April 7, 2024

Associate Director, Shared Services, Strategy & Transformation Services

Job Description Summary

As The Associate Director of Shared Services, Strategy & Transformation Services you will play a key role in driving the strategic growth and development of GBS services. You will be responsible for identifying, evaluating, and implementing new service offerings and process improvements to enhance the value and efficiency of GBS operations.

You will collaborate with cross-functional teams, including GBS leadership, Global Process Owners, functional experts, and external partners, to develop and execute service lifecycle strategies that align with the organization's goals and objectives.

Job Description

Main responsibilities will include:

  • Assess the current GBS service portfolio and identify opportunities for expansion, improvement, and optimization.
  • Conduct market research and competitive analysis to identify emerging trends and best practices in GBS service offerings.
  • Develop and maintain a roadmap for service development initiatives, prioritizing based on business impact and strategic alignment
  • Lead the ideation, evaluation, and implementation of new GBS service offerings, in collaboration with cross-functional teams.
  • Conduct feasibility studies, business case development, and financial analysis to assess the viability and potential return on investment of new services.
  • Define service requirements, performance metrics, and service level agreements (SLAs) for new offerings.
  • Collaborate with process owners and internal partners to implement process changes
  • Monitor and measure the efficiency of process improvements, making adjustments as needed.
  • Build and maintain strong relationships with key stakeholders, including GBS leadership, business units, and external partners.
  • Ensure alignment between service development initiatives and business objectives.
  • Provide regular updates and reports on service development progress and outcomes to partners.
  • Develop and implement change management strategies to ensure successful adoption and implementation of new services and process improvements.
  • Communicate service development initiatives, progress, and benefits to internal and external stakeholders through various channels, such as presentations, workshops, and written communications.

About you

We are looking for a leader with background from large multinational corporation and proven experience in operations, consulting/strategy or GBS/BPO/shared services organization and with large scale, high visibility business process or organizational transformation. This role requires a strong understanding of GBS operations, industry trends, and new technologies to drive innovation and continuous improvement.

To be successful in this role, you should be able to demonstrate:

  • Strong ability to interact professionally, effectively relate and communicate with GBS Customers, partners at all levels of the organization and outside vendors
  • Proven track record in building confidence and trust with internal and external partners and influence decision making
  • Broad understanding of end to end business process such as Procurement, Supply Chain, Finance, Human Resources
  • Ability to create vision/direction, develop strategies, build roadmap and business case to effectively lead transformation
  • Strong planning, organization, and analytical skills
  • Experience leading organizational change, process improvement and operating model design
  • Knowledge of project management, Continuous Improvement and LEAN Six Sigma principles and methodologies would be a plus

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit:

Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

USA TX - San Antonio - Silicon Dr

Work Shift


Working in


Take a look at the map to see what's nearby.

Working in


Take a look at the map to see what's nearby.

to a friend

of CEO

"Purpose driven company where associates work every day to make healthcare better. A lot of great initiatives going on to make BD the best MedTech company in the world."
Anonymous, Franklin Lakes, NJ

Don’t Miss Out

Receive customized job alerts based on your function and/or location search criteria.

Interested in

Join Our Talent Pool

Join our talent pool

Upload your resume to help our recruiters match you to the right job. They'll be in touch if they find a good fit.

BD Fraud Notice

Please be aware of potentially fraudulent job postings on other websites or suspicious recruiting email or text messages that attempt to collect your confidential information. If you are concerned that an offer of employment with BD, CareFusion or C.R. Bard might be a scam, please verify by searching for the posting on the careers page or contact us at For more information click here.