Digital Process Support Lead
In-Office, Multiple Locations
- Job ID
- R-534993
- Category
- Information Technology
- Location
- Multiple Locations
- Region
- APAC
Job Description Summary
Job Description
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
Essential Functions:
- Monitor system health and performance, troubleshoot issues and implement solutions to address technical problems and optimize performance.
- Implement and enforce security measures and best practices to protect Pega applications and data.
- Manage user access and permissions, including role-based access control (RBAC), LDAP integration, and authentication mechanisms.
- Collaborate with development teams to deploy new releases, patches, and hotfixes, and ensure smooth migration of applications between environments.
- Perform regular backups and disaster recovery procedures to safeguard critical data and ensure business continuity.
- Configure and manage application servers, web servers, and other infrastructure components to support Pega applications.
- Provide technical support and guidance to project teams and stakeholders, including troubleshooting issues, conducting root cause analysis, and implementing corrective actions.
- Document system configurations, procedures, and best practices, and provide training to team members and end-users as needed.
- Stay updated on the latest Pega platform releases, features, and best practices, and recommend enhancements and improvements to optimize system performance and efficiency.
- Hands on experience in a Process Mining Tool Like Celonis.
Qualifications
3 Years of software development experience; preferred to be in Life Science.
2+ Years of experience in Pega PRPC/or any other BPM tools.
- 1+ years of relevant hands-on work experience in Celonis
- Experience in Agile and Scrum methodologies.
- Experience in coaching and mentoring more junior team members.
- Excellent communication skills, able to influence and develop strong relationships.
Education
A Bachelor’s Degree in Computer Science, Software Engineering, Business Management, or related discipline
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
PDN
Required Skills
Agile Methodology, Disaster Recovery (DR), End Users, Pega Platform, TroubleshootingOptional Skills
Development Experience, User Access.
Primary Work Location
IND Bengaluru - Technology CampusAdditional Locations
POL Wroclaw - LegnickaWork Shift
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