We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

About the Role

• Reporting to the Customer Quality Relation Manager, the Italian speaking Customer Quality Relations Specialist serves as a key liaison between Becton Dickinson Europe Holdings and its customers, with a focus on product quality issues. The role is responsible for ensuring the timely and effective handling of quality-related inquiries/complaints, and other PMQ activities across multiple business units. It primarily supports Italian-speaking regions while potentially covering additional areas, all while maintaining high customer satisfaction and ensuring compliance with regulatory requirements and internal processes.

• For this position, the expected base salary ranges from 7.000 to 8.500 gross PLN monthly. This reflects a more accurate range than the broader salary band indicated at the end of the job advertisement. The role also includes additional benefits, including an annual bonus.

Main responsibilities will include:

• Manage Customer Requests: Address quality-related external customers or internal customers (BD associates: sales rep, marketing, etc...) inquiries promptly and provide effective resolutions.
• Support Business Units: Assist BDX business units and stakeholders in customer communications.
• Build Relationships: Collaborate with local BDX teams to understand their needs and expectations, while promoting and representing the post-market quality function.
• Monitor Feedback: Organize and analyze customer feedback to identify improvement opportunities.
• Provide Training and Coaching: Support and train local teams, including on-site visits when needed, on post-market quality issues.
• Report Performance: Prepare and present regular reports on Customer Quality Relations (CQR) metrics and performance to Quality and BU leadership at the EMEA level.
• Implement Corrective Actions: Validate and communicate corrective actions with stakeholders, maintain monitoring records, and ensure timely execution in affected regions.
• Disseminate Procedures: Share quality procedures and manage scheduling and tracking of related training.

Requirements:

• Degree level or equivalent qualification in a relevant subject area.
• Experience in a similar role is preferred.
• Good command of English (both written and spoken); Italian at C1 level or native.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using CRM systems and quality management software (Knowledge about Salesforce or Trackwise is a plus)
• Nice to have: Knowledge of the European regulatory and legal requirements in the field of Medical Devices and in vitro Diagnostic Medical Devices and any specific local Cluster requirements.

BD is proud to be certified as a Top Employer 2026 in Poland, reflecting our commitment to creating an exceptional working environment.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

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