Position Summary

The newly formed Global Sales Operations & Effectiveness organization is leading the transformation of sales capabilities, positioning BD to become the strongest commercial organization in MedTech.

The Senior Manager, Content Creation – Technology & Intelligence reporting into the Director of Global Sales Content Creation, will co-create the strategy, design, and execution of learning experiences that enable sellers to effectivelyleverageBD’s commercial technology ecosystem and data insights.This role is accountable for translating complex tools, systems, and analytics into simple, intuitive, and actionable guidance embedded in the flow of work.

This leader ensures that technology and intelligence are not treated as standalone capabilities but are fully integrated into how sellersoperate, driving adoption,improvingdecision-making, andacceleratingproductivity. By aligning closely with Commercial Technology, Sales Intelligence, and Sales Process teams, this role plays a critical part in enabling consistent, high-quality execution and delivering measurable commercial outcomes.

Key Responsibilities

Learning Design, Development, & Delivery

• Serve as the global subject matter expert on how sellersleveragetechnology and data-driven insights to drive effective selling behaviors at scale.

• Architect and deliver end-to-end learning journeys that enable sellers to effectively use the commercial technology ecosystem (e.g., CRM, analytics, AI tools) across the full selling lifecycle.

• Establish global content standards and governance, ensuring consistency across regions and business units while enabling targeted local adaptation.

• Translate complex systems, tools, and data intosimple, intuitive, field-ready guidance embedded in the flow of work.

• Integrate salesmethodology, commercial processes, and enabling technologies intopractical experiences that drive adoption, usage, and real-time decision making.

• Leverage modern modalities (AI-enabled learning, simulations, interactive tools) to reinforcedigital selling capabilities and system adoption.

• Act as theenterprise integrator across Global Sales Process, Commercial Technology, Sales Intelligence, HR, and Regional/BU Enablement teams, ensuring alignment and activation.

• Partner closely with Global Technology and Sales Intelligence teams to translate product capabilities and data insights into actionable seller behaviors and workflows.

Measurement, Evaluation, & Continuous Improvement

• Translate enterprise instructional design standards into simple, actionable, system-enabled guidance that drives application and adoption, not just awareness.

• Shift the organization from trainingcompletion ofmetrics to technology adoption, usage, and performance outcomes.

• Define and track success metrics (e.g., tool adoption rates, active usage, pipeline quality, forecasting accuracy, deal velocity) andlink learning directly to commercial performance.

• Identifyadoption gaps andoptimizeenablement strategies to increase systemutilizationand reduce friction in theseller'sworkflow.

• Optimizethe global learning ecosystem by streamlining content,eliminatingredundancy, and simplifying how sellers engage with tools and insights.

• Continuously improve content based onusage data, field feedback, and evolving technology capabilities.

• Operate with a mindset ofownership, speed, and enterprise rigor, enabling rapid iteration and scalable impact.

Stakeholder Partnership & Adoption

• Build and sustain strong, trust-based partnerships across Global Sales Process, Commercial Technology, Sales Intelligence, HR, and Regional/BU Enablement teams to ensure alignment on priorities, tools, and delivery.

• Act as a strategic advisor to sales, technology, and intelligence leadership, embedding tools and insights into daily selling execution, not standalone training.

• Drive enterprise-wide adoption of commercial technology and data capabilities, ensuring tools arefullyutilizedand embedded in seller workflows.

• Lead cross-functional alignment on how technology and insights support “what good looks like” in selling behaviors, creating consistency in execution across the organization.

• Partner with regional and BU leaders to balance global standardization with local relevance, ensuring solutions are both scalable and practical.

• Leadchange management and adoption strategiesfor new tools and capabilities, proactively addressing resistance and accelerating uptake.

• Establish feedback loops with field teams toidentifyadoption barriers, usability issues, and opportunities for simplification.

• Influence senior stakeholders to prioritize technology and intelligence initiatives that drive measurable business impact, using data and insights to inform decisions.

Preferred Requirements 

• Proven experience in sales enablement, training, field coaching, or commercial excellence within healthcare or B2B environments.

• Proven experience in business/commercial roles, sales, business development, or cross-functional commercial initiatives in a matrix environment.

• Strong understanding of CRM systems (e.g.,Salesforce), sales methodologies, and adult learning principles.

• Results and growth-focused mindset with strong judgment, accountability, and decision-making abilities.

• Change management and innovation attitude and ability to build and sustain collaborative relationships.

• Project management experience preferred 

Qualifications

• Bachelor’s degreerequired

• 3-5 years of experience in sales enablement, sales capability, instructional design, or commercial roles within complex, global organizations (MedTech, Life Sciences, Technology, or similarly regulated industries preferred).

• Ability to influence without authority and communicate at an executive level to translate complexity into clear, actionable learning solutions. 

• Advancedproficiencywith Articulate Storyline, Camtasia, Captivate, and Microsoft Word/Excel/PowerPoint; strong familiarity with other authoring tools

• Experience developing eLearning modules, documentation, presentations, and training materialsmaintainedin an LMS

• Veeva Vault experience preferred

Leadership & Personal Attributes

• Commercially grounded, people-first leader with strong business acumen. 

• Curious, innovative, and comfortable pushing boundaries while navigating governance and risk. 

• Trusted partner who can both collaborate and constructively challenge. 

• Data-driven decision maker with the ability to translate insights into action. 

• Clear, concise communicator with strong executive presence. 

• High integrity, learning agility, and resilience in a fast-changing environment