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Assistant Manager, Customer Service

Onsite, Gurgaon, Haryana

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Job ID: R-543215
Category: Sales
Location: Gurgaon, India
Region: APAC

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Position Summary

Customer Service

Plan, co-ordinate and control the activities pre-invoicing, viz customer purchase orders, pricing master credit releases, customer information sheets , to maintain and enhance customer relationships and meet organizational and operational objectives.

Ensure efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.
Create, maintain, implement & communicate the customer service policies, procedures & standards.

Monitor and measure sales/service metrics to track customers wise/portfolio wise progress

Promote & implement ideas and projects to enhance efficiency and quality of the customer service
Support execution and execute marketing activities that impact customer service and experience
Travel to meet customers as required

Business Analysis

Develop and Deploy Dashboards: Create and implement dashboards to collect business sales information.
Visualize key metrics and trends and provide insights and business data sets to enable decision making
Provide actionable recommendations based on data-driven findings.
Support Business & Competitor Intelligence Tracking as needed
Collaborate with cross-functional teams to enhance business processes.
Utilize quantitative analysis to support team data requirements.

Marketing and KAM Support

Specific Knowledge / Experiences

• Excel/Power BI

• SAP

• 3 years in customer or complex stakeholder management

• Fluent English

Digital agility
Technical Skills and Tools: Proficiency in tools such as SQL, Python, and R.
Ability to work with both primary and secondary data sources.

Soft skills / Behavioral competencies

• Logical mindset

• Resilience

• Hard worker

• Communication

• Digital dexterity

• Change management

• Innovation leadership

• Agility

Technical skills

• Business & financial acumen

• Digitalization

• Customer centricity/focus

• Optimization

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visithttps://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills