We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Admin Operations Iberia is responsible for the administrative management of technical service operations across Iberia, ensuring efficient coordination of daily activities related to repairs, training, and deployments while capturing and analyzing relevant data to identify trends and improvement opportunities. The role promotes service products to customers, builds strong relationships, and develops a deep understanding of customer needs, while also managing service contracts through their generation, adaptation, and review in alignment with internal stakeholders. It ensures effective collaboration with internal and external teams, oversees spare parts management and inventory control, supports work order processes and dispute handling through systems such as ServiceMax or LOTS, and coordinates with warehouse, logistics, and field teams for the management of BD-owned instruments and spare parts.

Main responsibilities:

• Operational service management and coordination: planning and prioritising tasks, tracking KPIs/SLAs, and coordinating with the field team, Customer Support Manager, and internal stakeholders to ensure timely and effective execution.
• Stakeholder management and escalation handling: proactive communication with clients and internal stakeholders, managing incidents/disputes, and supporting decision-making through regular reporting and up-to-date documentation.
• Continuous improvement initiatives: identifying and implementing actions to enhance individual and team efficiency, proposing optimisation opportunities.
• Service portfolio promotion: strengthening client relationships and gaining a deep understanding of their needs to promote services effectively.
• Activity tracking and coordination: monitoring daily activities (repairs, training, deployments), including the creation, update, and closure of work orders in corporate tools, ensuring traceability and coordination.
• Data analysis and reporting: capturing and analysing relevant data (trends, improvement areas, risks, and opportunities) using corporate tools such as ServiceMax, LOTS, Qlik Sense, Power BI, or similar.
• Support to Customer Support Manager and technical team: contributing to departmental development through reporting, cross-functional coordination, and management/follow-up of external partners, ensuring alignment with scope, SLAs, quality, and compliance.
• End-to-end service contract management: creation, adaptation, and review of contracts, maintenance of active agreements, and management of opportunities in line with established processes and tools.
• Customer service and operational sales support: preparing, presenting, and negotiating proposals (phone/email) and occasional visits with CSL/FSE/sales teams, with a focus on key accounts and long-term relationships.
• End-to-end administrative and logistics support: managing spare parts and inventory (including annual audits), reviewing work orders and disputes, maintaining master data, handling packing slips/quotations, coordinating with warehouse/logistics/field teams, reconciling monthly revenue and accruals, managing forecasts, validating invoices, tracking third-party services, monitoring installed base and FSN/FSCA/EOL processes, and maintaining price lists.

About you:

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

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