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Customer Service Executive

In-Office, Singapore, Singapore

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Job ID: R-542942
Category: Customer Service
Location: Singapore, Singapore
Region: APAC

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Order Processing:

Acknowledge PO from Ariba/ST Healthcare/Tender Boards
Accurately entering & validating purchase orders, Samples, Consignment into ERP systems, ensuring compliance with Contract / blanket PO and pricing

Billing & Invoicing:

Perform billing and generate invoices – ensuring information i.e Contract, contract balance/Qty are available and reviewed before billing
Replacement/Consignment Billing, Service Billing.

AP direct - Upload consignment invoice after billing (Eg: SGH, NUH…)
Follow up with MLS on signed invoices upon request from customers/Sales

Distribution Coordination:

Partner with Logistic and 3PL on (urgent) deliveries
Arrange with 3PL and customers for Return & Exchange of stock when required (eg. Product recall, expired items, wrong items, etc)
Equipment/ floater delivery & collection

Process Improvement: Identify, lead, and implement continuous improvement initiatives to enhance efficiency and process robustness

Stakeholder Management:

Manage stakeholders’ communication (Customers, Sales, 3PL) – support audit, answering of Calls, addressing delivery complaints, tracking backorders, and managing returns or damaged items,

Quotations – collate and e-file quotations from Sales

E-Filing – invoices, POs
Expired Consigned Stock collection coordination
Perform Consignment missing transaction in system
Fixed Asset Delivery Coordination – liaise with Sales, Finance & Commercial Operations
Ensures process executions is following BD’s Policy & other regulatory requirements e.g. GDPMDS

Data Analysis & Reporting: Analyse SG supply chain metrics Key Performance Indicators (KPIs)

and provide insights into KPI performance and root cause analysis of the failure to support decision-making

Order Timeliness
Order Accuracy (contributed by OM error)
Backorders
On Time In Full (OTIF)

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visithttps://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills