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Responsable Régional Service Terrain (Field Service Manager) - CDD 12 mois H/F

Field, Grenoble, Auvergne-Rhône-Alpes

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Job ID
R-544570
Category
Sales Support
Location
Grenoble, France
Region
EMEA

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description


Responsabilitésprincipales

  • Management / Gestion d'équipe : vous serez en charge de planifier et d'organiser l'équipe régionale pour répondre aux engagements de service et de mise en service de la plus haute qualité. Vous travaillerez en collaboration avec les équipes RH pour fixer les objectifs et développer les compétences de votre équipe.
  • Gestion des contrats de maintenance : vous serez en charge repsect opérationnel des contrats de maintenance, en assurant le suivi des clauses contractuelles et des coûts.
  • Satisfaction client : vous travaillerez en étroite collaboration avec l'équipe commerciale pour assurer la satisfaction du client et gérer les relations clients en cas de crise.
  • Support technique / Mises en service : vous assurerez interventions sur site curatives et préventives pour garantir le bon fonctionnement des installations., et des mises en service/paramétrages de nouvelles installations, 10 à 20% du temps

Profilrecherché

  • Formation technique Bac+2/3 minimum
  • Expérience significative d'au moins 5 ans en management d'équipe terrain dans un environnement client exigeant
  • Bonnes compétences en maintenance
  • Expérience réussie dans l'industrie, l'a robotique, me medical ou autre domaine qui vous a permis de développer des connaissances techniques pluridisciplinaires
  • Orienté(e) résultats mais disponible et flexible
  • Flexible pour vous déplacer régulièrement dans votre zone (30% du temps au moins) et pour des réunions ou des formations à l’étranger
  • Maîtrise des outils informatiques de type CRM et la maitrise opérationnelle de l'anglais sont requis sur ce poste.

Fourchettede rémunération pour leposte:€50 000 - €55 0000

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

FRA Grenoble

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

€45,100.00 - €72,175.00 EUR Annual
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