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Technical Support Enginner

In-Office, Minato-ku, Tokyo

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Job ID: R-546567
Category: Sales Support
Location: Japan
Region: APAC

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Role Overview / Responsibilities

Lead troubleshooting and resolution of complex onsite issues related to clinical diagnostic equipment and software that cannot be resolved at the first level of support
Contribute to product management and new product introductions, identifying issues related to design, reliability, and maintenance, and collaborating with global engineering teams to improve product quality
Provide advanced technical support to customers by leveraging a broad range of technical expertise, helping to build strong and trusted relationships
Take the lead in issue resolution and preventive maintenance activities in clinical environments, contributing to improved healthcare outcomes

Education & Qualifications
Education

Bachelor’s degree or above (including university, graduate school, junior college, or technical college)

Required

Valid driver’s license
Experience in equipment maintenance

Preferred

Field Service Engineer experience in the medical device industry
Basic knowledge of electrical and mechanical systems, as well as PC and network fundamentals
English proficiency sufficient to read technical manuals (TOEIC score: approx. 500 or higher preferred)

・一次対応で解決困難なオンサイト課題に対し、医療機器およびソフトウェアのトラブルシューティングと解決を主導
・製品管理および新製品導入に関与し、設計・信頼性・保守課題の特定と開発元連携を通じて品質向上に貢献
・高度な技術知識を活かし、顧客への技術支援を提供し信頼関係構築に寄与
・臨床分野における障害対応および未然防止活動を主導し、医療現場への貢献を実現

学歴および応募要件:
最終学歴大学院、大学、短期大学、高専各種学校、高等専門学校卒以上
必須要件

・普通自動車免許

・機器メンテナンスのご経験をお持ちの方
歓迎要件
　・医療機器業界でのフィールドサービスエンジニア経験
　・電気・機械の基本的な知識、PC・ネットワークの基本知識
　・英語スキル（マニュアル読解程度）Toeic500点以上を希望

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visithttps://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills