Chargé de relation client - expert approvisionnement
In-Office, Grenoble, Auvergne-Rhône-Alpes
- Job ID
- R-544162
- Category
- Customer Service
- Location
- Grenoble, France
- Region
- EMEA
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Rejoignez BD France et contribuez concrètement à l’amélioration du parcours client dans un environnement au service de la santé. Au sein de notre Centre de la Relation Client basé à Grenoble, vous jouerez un rôle clé à l’interface entre nos clients (hôpitaux, laboratoires), la supply chain et les équipes internes, en garantissant un haut niveau de service, de fiabilité et de satisfaction client.
Au-delà de l’opérationnel, ce poste offre une véritable dimension d’expertise et de contribution à l’amélioration continue des processus
Responsabilités principales:
- Être l’interlocuteur privilégié de la supply chain sur toutes les problématiques d’approvisionnement
- Piloter les allocations quotidiennes, gérer les substitutions et analyser les commandes ouvertes
- Mettre en place des contrôles, analyser les écarts et définir des actions correctives sur les flux d’approvisionnement
- Formaliser, documenter et diffuser les processus liés à la gestion des approvisionnements
- Contribuer et être référent sur certains projets d’optimisation du Service Clients
- Accompagner la gestion des commandes clients : informations, priorisation, ruptures, substitutions et reports de livraison
- Coordonner le suivi logistique : retours, remplacements, dépannages et solutions de transport adaptées
- Gérer les contacts clients internes et externes (téléphone, emails, CRM) avec professionnalisme et réactivité
- Prendre en charge le suivi administratif : avoirs, rappels produits et coordination avec la comptabilité
Profil recherché:
- Formation supérieure Bac +4/5 en commerce, gestion ou équivalent
- Expérience confirmée en relation client, idéalement dans un environnement grand groupe
- Solides capacités analytiques et aptitude à proposer et formaliser des améliorations de processus
- Anglais professionnel courant
- À l’aise dans des environnements transverses et en interaction avec de multiples interlocuteurs
- Maîtrise des outils ERP/CRM, d’Excel et niveau d’anglais courant indispensable
Fourchette de rémunération pour le poste : 32 000 à 37 000 EUR / an
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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Primary Work Location
FRA GrenobleAdditional Locations
Work Shift
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
€31 800,00 - €50 850,00 EUR Annual
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