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Customer Experience Coordinator (1.6yr, Contractor)

In-Office, Seoul, Seoul

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Job ID: R-552495
Category: Sales Support
Location: Seoul, South Korea

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Job Description

Customer Experience (Call Center)

Serve as the first point of contact for customer inquiries from healthcare professionals, procurement teams, distributors, and other customers.
Provide timely initial responses and ensure customer requests are handled efficiently.
Coordinate with Sales, Service, Logistics, and other internal teams to resolve customer issues.
Track, monitor, and follow up on customer inquiries to ensure satisfactory resolution.
Maintain accurate records of customer interactions, complaints, feedback, and resolutions.
Support the operation and maintenance of customer experience platforms, including SFDC, Genesys, and SMAX.
Monitor customer feedback and identify opportunities to enhance customer experience.

Service Operation

Create, manage, and track customer service cases and work orders.
Coordinate service engineer dispatch schedules and service-related activities.
Support service contract administration, including service agreement maintenance and documentation.
Process service quotations, billing requests, and related customer documentation.
Coordinate service parts operations, including inventory handling, shipment tracking, and replacement requests.
Maintain and update service-related data and records in business systems.
Support the operation of service management systems, including SFDC, SAP, Customer Satisfaction Survey System, and other service platforms.
Collaborate with cross-functional teams to ensure seamless service delivery and operational excellence.

Requirement

A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
2~5 years' experience as a customer experience specialist, or a similar customer support role.
Extensive experience in gathering and interpreting customer experience information.
Solid knowledge of online customer engagement platforms and channels.
Proficiency in MS Office, as well as CX and CRM software.
Proficiency for Business English

※ Veterans and persons with disabilities are given preferential treatment in accordance with relevant laws.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visithttps://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills